When it comes to social housing, we've been around the block. That's why we understand that there's a complex relationship between owners, managers and residents.

There is always a balance between cost and the maintenance and improvement of properties. We know that success comes from partnership: regular, honest and open communication with residents and other stakeholders to promote good relationships and levels of co-operation.  

We help provide safe, hygienic, versatile and cost effective homes. Our people-focused approach helps us to contribute towards successful, thriving and inclusive communities. We provide better value for our clients by removing duplicated tasks, improving repair diagnostics, reducing variation orders and void turnaround times, and by being wholly focused on activities that add value.

We’re also able to create efficiencies by using our substantial buying power, supply chain capabilities and investment in IT. We understand the importance of local knowledge and expertise in running an efficient repairs service, retaining and building on existing skills with existing teams.  

Supporting the local communities in which we work is key to what we do, and this is reflected with local offices to manage our partnerships, which create local opportunities for career development, training and apprenticeships. Each community that MITIE works in is different, so we involve local tenants and listen carefully to their feedback.